A one month old Asus notebook PC has shutdown due to critical battery discharge

[Zephanie]

Hi My only one moth Asus notebook PC has shutdown due to critical battery discharge (I think at about 0%). I pluggin the charge What can I do? Plz help

 

[boosted1g]

You can hope that someone at asus will warranty your computer you can buy a new OEM battery.

If it got down bellow the 5% mark and now it wont charge correctly then there is nothing you can do.

Just dont let it get that low agian.

 

[Zephanie]

Thank you very much for your intervention but

It is not charging at all.

Can I let it connected to power source for more time? About 12 hours

What about warranty; I am from Rwanda
I ordered it from Israel by my colleague who was there and South Africa far away

 

[boosted1g]

Its not going to charge instantly.

You can try to let it be for a few hours.

Its possible that it will be fine, possible you will see a noticable drop in battery life, or possible it wont even hold more then a 5-10 min charge.

Those warnings are there for a reason, if the pc shuts off due to being at 5% you should never repower the computer without plugging it in first. If you did not keep turning it back on then the system must have frozzen or windows updates run and when it rebooted and applied updates is when it went critical

 

[Zephanie]

Thx. It did not turn on anymore it is off for 2 hrs

What can I do if the problem remains or to solve it

 

[boosted1g]

Replace battery, that is all you can do.

 

[Zephanie]

I wanna help from you recently I faced a problem of Almost battery discharge which caused the battery to be charged again and I downloaded a movie from Youtube showing how to remove battery. Then I went through, step by step, removing the battery from the Asus x551M
After removing the battery I put it in again and the problem was solved, it charged. But the touchpad failed after reconnecting the key board
I wish you help me how I can solve this problem