Abnormal factory reset.

Oct 8, 2018
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I bought a Galaxy j1 off a friend of mine about 9 months ago. It's Verizon prepaid. I have had no problems until it did an abnormal factory reset on its own. I've done a factory reset and a safe boot. I contacted the original owner and She can't remember the email or password. I love that phone. Any suggestions. Ty.I'm 52 years old.
 
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