acer aspire e14 laptop fan won't turn off even if laptop has been turned off

[ajugao]

The built in fan won't turn off even if I turned my laptop off. I had to unscrew the cover underneath, remove and replace it so it would totally turn off. Also, rebooting takes too long now when I only had this unit for a week and it doesn't have a lot of files yet. Please help.

 

[webworkings]

If it is that new, you need to take it back and have them exchange it for one that is working correctly. No new device should give you problems.