acer e14 es 473g 57qq not charging

[Gioia_]

my laptop has trouble charging. whenever i plug it in, it would stop charging altogether and would resume at random times so i always have to be wary of it not charging. and just today it beeped twice when i opened it. i don't know what's happening to my laptop and i badly need it.... the motherboard has already been replaced before this incident please help me

 

[Laptop_Nerd]

Hi,

Just to confirm the laptop doesn't boot up anymore right? Here are some troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.

 

[Gioia_]

Hi,

Just to confirm the laptop doesn't boot up anymore right? Here are some troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.

The laptop still boots up but it just doesn't charge even if it's plugged in and everything.
I can't do that since this new version of the laptop does not have a detachable battery - the battery is welded into the motherboard