Acer ES1-521-82FG: Possibly incorrect graphics and RAM

[Brackstone]

There are 2 strange things going on with the laptop I just purchased. Before going forward, here's the system info.

Windows 8.1
AMD A*-6410 @ 2.4 GHz
AMD Radeon R5 graphics
8GB DDR3 L Memory

So there are two weird things. First, the RAM, as confirmed by both CPU-Z and the command prompt, is 2 sticks at 4GB each. However, CPU-Z says it is only running in single channel mode. There's no way to physically check the RAM without unscrewing the bottom of the laptop, which I'm hesitant to do since I might end up returning it anyway. Is there another way to verify what channel it's in? Is CPU-Z wrong on this one?

Second thing: The system claims it has R5 graphics both on the sticker on the computer, and in the name of the processor in the device manager. However, the only display adapter the laptop detects is an R4. Any ideas what's up with that?

 

[Chris_4]

Check the graphics card driver in device manager as for the ram I wouldn't worry as long as it lets you use the full 8 gigs you should be fine.

 

[Brackstone]

The drivers says it's version 14.502.1022.0, not much else that says what the integrated gpu is.

 

[Chris_4]

So device manager doesn't give you the make and model of the graphics card, integrated or not it should still tell you what the name of it is.

 

[Brackstone]

It does say it's an AMD card, R4 specifically.

 

[Chris_4]

Then I would say take it back and tell them you were mislead as to what you got. If it matters to you

 

[rgd1101]

What the make and model of the laptop?

2 stick does not mean it dual channel, on cheap laptop, they could save a few buck for having it in single channel.
http/products.amd.com/en-us/search/APU/AMD-A-Series-Processors/AMD-A8-Series-APU-for-Laptops/A8-6410-with-Radeon%E2%84%A2-R5-Graphics/131
A8-6410 with Radeon™ R5 Graphics


However, the only display adapter the laptop detects is an R4. Any ideas what's up with that?
where? what about the cpu? does it said A8 6410?

 

[Brackstone]

Display manager, Catalyst control center, CPU-Z, speedfan, and dxdiag all list the display adaptor as Radeon R4. They all also list the processor as "AMD A8-6410 with Radeon R5 Graphics".

Thanks for letting me know about the RAM. I figured that's what they were doing, but I wasn't sure.

Make and Model is Acer Aspire ES 15. The name in the title is the more specific configuration.

 

[rgd1101]

sound like they id it wrong. R5 can be either Beema/Carrizo-L and your is a Beema
http/www.notebookcheck.net/AMD-Radeon-R4-Beema.115399.0.html
or the AMD playing the rebadge thing.

What gpu speed(freq) did cpu-z said the gpu running at? But either way it look like it is the right apu.