Acer laptop freezes on logo screen

Jun 14, 2018
My old Travelmate laptop, i7-4500U variant, get stuck at the logo screen. No rotating circles, just the big ol "Acer explore beyond limits" with a totally black screen bg. I guess it's because of the power interruption that had occured while it was working on a windows update. I have tried the on/off thing which would lead you to the auto repair but the auto repair wouldnt come up no matter how much i try. I also tried the alt+f10 thing on a black screen or on the logo itself but to no avail.

Can u guys please help? I have tons of uni and important personal files in the laptop ;_;
Since I don't know what instructions you followed to try and get to the auto repair, I am including those as well as another option. If nothing works, and you still cannot get it to start, without wiping the data, you may want to remove the drive and connect it to another computer to see if you can access the data you want before the full reset.

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

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