Solved! acer predator helios 300 Fan running even when shutdown !!

Jan 22, 2019
4
0
10
Hi My acer predator helios 300 Fans keep running even when i shut down my laptop, when i shutting down my laptop after a few seconds fans start running at max speed , but when i plug charger it will stop , and when i press battery rest (pin hole ) it will stop too ...!! can anyone help me !?!!

I updated My Bios .
tried rest battery .
but sill nothing

My laptop spec :

- Intel Core i7 (7th Gen) 7700HQ / 2.8 GHz
8 GB DDR4
GTX 1050 Ti
 
Jan 22, 2019
4
0
10


No I completely shut down my laptop ,, but still same thing??
 
Jan 22, 2019
4
0
10


I disabled fast startup and enabled again but not fix !! and already updated last version of bios
 
Jan 22, 2019
4
0
10


not yet , how can i contacting them i'm in iraq ? will they answer me in the web ?