acer predator helios 300 Fan running even when shutdown !!

Jan 22, 2019
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Hi My acer predator helios 300 Fans keep running even when i shut down my laptop, when i shutting down my laptop after a few seconds fans start running at max speed , but when i plug charger it will stop , and when i press battery rest (pin hole ) it will stop too ...!! can anyone help me !?!!

I updated My Bios .
tried rest battery .
but sill nothing

My laptop spec :

- Intel Core i7 (7th Gen) 7700HQ / 2.8 GHz
8 GB DDR4
GTX 1050 Ti
 

webworkings

Titan
Apr 6, 2016
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If it is powered off, it shouldn't be getting any power to the fan. So are you completely turning off the power, or are you just putting the device to sleep or hibernate? Which is shut down. Shutting it down = no power.
 
Jan 22, 2019
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No I completely shut down my laptop ,, but still same thing??
 
Jan 22, 2019
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I disabled fast startup and enabled again but not fix !! and already updated last version of bios
 

Prostar Computer

Dignified
Apr 11, 2013
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Leave Fast Startup disabled. And yes, you updated, but there could be a bug with the firmware. Have you tried contacting Acer support about it?
 
Jan 22, 2019
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not yet , how can i contacting them i'm in iraq ? will they answer me in the web ?
 
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