acer predator helios 300 Fan running even when shutdown !!

Jan 22, 2019
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Hi My acer predator helios 300 Fans keep running even when i shut down my laptop, when i shutting down my laptop after a few seconds fans start running at max speed , but when i plug charger it will stop , and when i press battery rest (pin hole ) it will stop too ...!! can anyone help me !?!!

I updated My Bios .
tried rest battery .
but sill nothing

My laptop spec :

- Intel Core i7 (7th Gen) 7700HQ / 2.8 GHz
8 GB DDR4
GTX 1050 Ti
 
Jan 22, 2019
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No I completely shut down my laptop ,, but still same thing??
 
Jan 22, 2019
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I disabled fast startup and enabled again but not fix !! and already updated last version of bios
 

Leave Fast Startup disabled. And yes, you updated, but there could be a bug with the firmware. Have you tried contacting Acer support about it?
 
Jan 22, 2019
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not yet , how can i contacting them i'm in iraq ? will they answer me in the web ?
 
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