Question Horrible FPS in all games.

[Yannick Dekker]

Hello, like 6 months ago i bought a laptop (Predator Helios 300 2018)
Processor – 8th Generation Intel Core i7-8750H 6-Core Processor (Up to 4.1GHz)
Graphics Card – NVIDIA GeForce GTX 1060 6 GB
RAM – 16 GB DDR4 2666MHz
Display – 144Hz Refresh Rate, 15.6 inches, 1920 x 1080 Resolution
Weight – 5.5 pounds (2.5 kg)
Hard Drive – 256 GB NVMe SSD
Battery – 48wh
Ports – SD card reader, Headphone Jack, Acer True Harmony Plus Technology, 1 – USB 3.1 (Type-C) port, 1 – USB 3.0 port (featuring power-off charging), 2 – USB 2.0 ports, 1 – Ethernet Port, 1 – HDMI 2.0 with HDCP support

Recently i've been haveing framerate issues and lag spikes which i didn't have before.
I tested my laptp and it seems bad but i'm not really into computers so i don't really know what i'm looking at.
https://www.userbenchmark.com/UserRun/49701016#GRAPHICS_CARD

Could someone help me with my probelms or what i can to to find the issues?

- EDIT: I've disabled my Intel Graphics Driver so everything was running trough my NVIDIA GeForce GTX 1060 and i was running on 4 fps. Could this be something or not?

 

[COLGeek]

What are your CPU and GPU operating temperatures at idle and under load (like when gaming)?

You should not need to disable the IGPU, your system can manage its use when the dedicated GPU is not in use.

 

[scarlettm59]

For me it seems Driver of GPU is not working properly.

 

[Yannick Dekker]

What are your CPU and GPU operating temperatures at idle and under load (like when gaming)?

You should not need to disable the IGPU, your system can manage its use when the dedicated GPU is not in use.

Idle around 40 Celcius. And when gaming around 70-85 Celcius. But can overheating probelms cause my FPS to literally be half?

 

[Yannick Dekker]

For me it seems Driver of GPU is not working properly.

Is there any way to check this?

 

[COLGeek]

Idle around 40 Celcius. And when gaming around 70-85 Celcius. But can overheating probelms cause my FPS to literally be half?

Yes, overheating will cause throttling, lowering performance to protect the component. That being said, your temps are not too bad.

Have both your Intel and Nvidia drivers been updated (just confirming)?

 

[Yannick Dekker]

Yes, overheating will cause throttling, lowering performance to protect the component. That being said, your temps are not too bad.

Have both your Intel and Nvidia drivers been updated (just confirming)?

Yes, i just asked someone else and he said to look at my dedicated graphics. He said that i have it, but it isn’t using any of the 6GB that i have. Could this be the problem? If so, any solutions?

 

[COLGeek]

Yes, i just asked someone else and he said to look at my dedicated graphics. He said that i have it, but it isn’t using any of the 6GB that i have. Could this be the problem? If so, any solutions?

This usually gets resolved and managed by the drivers. How was this determination made?

 

[Yannick Dekker]

This usually gets resolved and managed by the drivers. How was this determination made?

I was playing a game and the shared RAM of the GPU stayed on 0,2. The person who i was talking to first thought i had integrated graphics but it turns out i have dedicated graphics that basically doesn’t work.

 

[COLGeek]

How long ago did you update your drivers?

What is the actual model number of your laptop?

 

[Yannick Dekker]

How long ago did you update your drivers?

What is the actual model number of your laptop?

I updated my drivers a lot. I’d say last week i updated them all again, can this cause problems? I’ll give you my model number in a day or two. I got a busy day coming up so i’ll be back on Thursday.

 

[COLGeek]

No worries. It can wait. Just looking at specifics for any particular issues.

Have you looked at any of these settings?

https://www.nvidia.com/content/Control-Panel-Help/vLatest/en-us/mergedProjects/nv3d/Setting_the_Preferred_Graphics_Processor.htm

 

[Yannick Dekker]

No worries. It can wait. Just looking at specifics for any particular issues.

Have you looked at any of these settings?

https://www.nvidia.com/content/Control-Panel-Help/vLatest/en-us/mergedProjects/nv3d/Setting_the_Preferred_Graphics_Processor.htm

I did, i put it on my NVIDIA high performance processor.

 

[Yannick Dekker]

How long ago did you update your drivers?

What is the actual model number of your laptop?

No worries. It can wait. Just looking at specifics for any particular issues.

Have you looked at any of these settings?

https://www.nvidia.com/content/Control-Panel-Help/vLatest/en-us/mergedProjects/nv3d/Setting_the_Preferred_Graphics_Processor.htm

Okay, so basically my RAM is being used but not my shared GPU memory. Is this normal?