I'm new here, but I recently tried to reset my laptop, on Windows 10 and after reaching the 'Reset 100%' I assume it gets resetted but I get that white dotted circle spinning. It's out of warranty and i've contacted Answersby and they said it's not a hardware issue, but a software issue. They said they could help me for $59. No way i'm going to pay for a software issue. I've look through other articles on the sight, and all solutions for those don't work. I've tried the windows boot menu and there isn't any restore file I can use, so I'm guessing it did reset. I just can't figure out what the problem is.