Acrobat will not start

kep55

Distinguished
Dec 31, 2007
162
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18,635
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I installed Acrobat Pro recently. When I tried to start it, nothing happens. The arrow icon adds an hourglass but nothing happens. There are no entries under services or processes. I uninstalled it, ran CCleaner, and used Advanced Uninstaller to uninstall it. I reinstalled it and still nothing. What gives?
 

bambiboom

Honorable
Apr 7, 2012
50
0
10,610
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kep55,

Your problem with Adobe Acrobat Pro not running is not unique, but I've never learned the exact cause.

Here's what I would do:

1. Make a careful un-installation of all previous versions. Adobe is quite fussy about this and two versions will not run on the same system.

2. Setup an Administrator account

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

3. Check the status of the User Account Control and set it for the most permissive setting

4. Disable Microsoft startup processes:

http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

5. Disable all anti-virus and malware programs.

6. Go to Explorer and find the Acrobat setup.exe and right click "Run as Administator".

If this doesn't work, reboot and try again, making sure all the MS startup processes and anti-virus are still disabled.

Good luck! I couldn't get by a day without Acrobat- extremely useful and V11 has some good new editing features.

Cheers,

BambiBoom

HP z420 (2014) > Xeon E5-1620 quad core @ 3.6 / 3.8GHz > 24GB ECC 1600 RAM > Quadro 4000 (2GB)> Samsung 840 SSD 250GB /Western Digital Black WD1003FZEX 1TB> M-Audio 192 sound card > AE3000 USB WiFi > HP 2711X, 27" 1920 X 1080 > Windows 7 Ultimate 64 >[Passmark system rating = 3923, 2D= 839 / 3D=2048]

Dell Precision T5400 (2008) > 2X Xeon X5460 quad core @3.16GHz > 16GB ECC 667> Quadro FX 4800 (1.5GB) > WD RE4 500GB / Seagate Barracuda 500GB > M-Audio 2496 Sound Card / Linksys 600N WiFi > Windows 7 Ultimate 64-bit >[Passmark system rating = 1859, 2D= 512 / 3D=1097]

2D, 3D CAD, Image Processing, Rendering, Text > Architecture, industrial design, graphic design, written projects

 

bambiboom

Honorable
Apr 7, 2012
50
0
10,610
9
kep55,

Your problem with Adobe Acrobat Pro not running is not unique, but I've never learned the exact cause.

Here's what I would do:

1. Make a careful un-installation of all previous versions. Adobe is quite fussy about this and two versions will not run on the same system.

2. Setup an Administrator account

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

3. Check the status of the User Account Control and set it for the most permissive setting

4. Disable Microsoft startup processes:

http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

5. Disable all anti-virus and malware programs.

6. Go to Explorer and find the Acrobat setup.exe and right click "Run as Administator".

If this doesn't work, reboot and try again, making sure all the MS startup processes and anti-virus are still disabled.

Good luck! I couldn't get by a day without Acrobat- extremely useful and V11 has some good new editing features.

Cheers,

BambiBoom

HP z420 (2014) > Xeon E5-1620 quad core @ 3.6 / 3.8GHz > 24GB ECC 1600 RAM > Quadro 4000 (2GB)> Samsung 840 SSD 250GB /Western Digital Black WD1003FZEX 1TB> M-Audio 192 sound card > AE3000 USB WiFi > HP 2711X, 27" 1920 X 1080 > Windows 7 Ultimate 64 >[Passmark system rating = 3923, 2D= 839 / 3D=2048]

Dell Precision T5400 (2008) > 2X Xeon X5460 quad core @3.16GHz > 16GB ECC 667> Quadro FX 4800 (1.5GB) > WD RE4 500GB / Seagate Barracuda 500GB > M-Audio 2496 Sound Card / Linksys 600N WiFi > Windows 7 Ultimate 64-bit >[Passmark system rating = 1859, 2D= 512 / 3D=1097]

2D, 3D CAD, Image Processing, Rendering, Text > Architecture, industrial design, graphic design, written projects

 
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