Acronis 2015 Windows 10

jobsearchpaul

Commendable
Aug 22, 2016
2
0
1,510
0
I've been using Acronis TrueImage 2015 for a couple years now to keep my hard drive backed up when I had Windows 7 but now that I've upgraded to Windows 10 it crashes on startup even though I uninstalled it and downloaded the windows 10 updated version from Acronis's site. When it crashed it doesn't give me any reason but when I pull up the event viewer this is what it says, but I'm not 100% sure how to read this.

Update: The Acronis Forum had me run SFC /Scannow but it found no issues and I am still getting the same error.

Faulting application name: TrueImage.exe, version: 18.0.0.6613, time stamp: 0x55aca5b2
Faulting module name: MSVCR80.dll, version: 8.0.50727.9348, time stamp: 0x59a71bf3
Exception code: 0xc0000005
Fault offset: 0x000149d1
Faulting process id: 0x1b74
Faulting application start time: 0x01d35b2e095b0da0
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9348_none_d08c1480442bf1e1\MSVCR80.dll
Report Id: edf3ce68-525b-40a3-9ef2-f06ea035a7f1
Faulting package full name:
Faulting package-relative application ID:
 

jobsearchpaul

Commendable
Aug 22, 2016
2
0
1,510
0


I did but my support period has ended and I don't know how quickly they respond in their forums, I do know I usually get pretty quick responses here so I wanted to ask here as well.
 
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