alcatel onetouch idol 3 will not power down

[ypatino73]

I swipe the screen to access phone and nothing. I have pressed the power button and the volume key to restart and nothing. It refuses to let me in and refused to shutdown. How can I gain access and or shut it down and restart

 

[Saga Lout]

Is it one of the models with a removeable battery? You know where I'm going with this.