AMD drivers crashing

callmedc

Honorable
Dec 24, 2012
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10,510
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Hello everyone. Before explaining my problem, here are my specs for my HP Pavillion g6 laptop:


  • Windows 10 Home
    Intel Core i7-3612QM 2.10ghz
    4gb of ram
    Intel HD 4000 (integrated graphics card)
    Radeon HD 7670M, with 16.1.1 Radeon Software Crimson Edition drivers
I've been having problems with my AMD drivers or maybe with graphics card itself. Whenever I open up any program that uses video processing from my Radeon graphics card, my drivers crash and I get this message "Display driver stopped responding and has recovered" (here's a screenshot of it http://i.imgur.com/eT8RWHW.jpg). With heavier applications like CS:GO I even have a blue screen saying it was because I got a "video_tdr_failure atikmpag.sys" error.

I've tried reinstalling drivers and reinstalling Windows and none of these worked. Meanwhile I've been trying different things and I've noticed the following:


  • -Minecraft, which is a game that doesn't use directx, works if I have this setting in the AMD switchable graphics configuration: http://i.imgur.com/HZLvyo2.jpg ("não atribuido" translates to "not attributed" or something; it basically means that the Radeon graphics card is not being used to play the game I think). Although, when I set it to have the graphics hard handling the game I get the "Display driver stopped..." error of above.

    -CS:GO, on the other hand, does crash even if I have the "not attributed" setting as so: http://i.imgur.com/JvtWpCm.jpg . Which it doesn't make much sense to me, because Minecraft works on the "not attributed" setting but CS:GO doesn't on any setting at all.
This made me wonder if it is a directx problem rather than a driver problem, but I really don't know.

I'm sorry for the long post (with probably meaningless and unnecessary information) but I just wanted to get everything clear. I would really appreciate an answer!




 
Hi,

Have you tried doing a clean install method of your graphics card driver?
- Go to Device Manager and uninstall the AMD graphics driver.
- Do also open Programs and Features and uninstall anything related to AMD.
- Next is to download and install the latest graphics driver from AMD.
- Once installed reboot your laptop for all the changes to take effect.
- After the reboot set AMD to High Performance then test it again.
 

callmedc

Honorable
Dec 24, 2012
2
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10,510
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Yes, I have tried this and it didn't work. Thanks for the reply though.
 
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