AMD Radeon 6490m/7400m Display amd driver stopped responding and has successfully recovered

[maxeon]

Hello Guys,

I'm facing 'Display driver stopped responding and has successfully recovered' issue on my laptop with AMD Switchable graphic card 6490M (Re updated as 7400M series by AMD), whenever I open any application that involves the graphic card usage (Eg: Adobe After Effects etc). I face the same error even when I re-assess Windows Experience Index. Sometimes I even get a blue screen.

I have installed the latest drivers from the official AMD and HP website. Tried all drivers with DDU clean installation (Leshcat Labs, Previous Installations etc), Updated Framework, Direct X and TdrDelay etc, but the error still exists. I have attached the screenshots of my GPU details. Please help me!!

SCREENSHOTS:

AMD:

INTEL:

Thanks!
MK

 

[MrPopadomz]

It could be anything really. I take it this is a laptop GPU.
Try checking your temps for the GPU as this is a huge issue in alot of laptops, also make sure you have disabled your Intel HD graphics. Could also be your gpu is dying, how old is the laptop? Might be worth checking to see if you can get a RMA, return it and get a new one as most laptops have a couple of years warranty.

 

[maxeon]

Hello Popadomz,

Thanks for a quick reply. Its a HP Pavilion DV7-6175us laptop. I have checked the temps via MSI and it was around 50 degrees. My laptop is around 4 years old and is out of warranty. Last month,I have also installed heat sink paste and also cleared dust from fan and vents. Also, I have not disabled the Intel HD graphics. But as per your advice, I have just disabled it and the screen becomes big (just like no drivers installed) and the After effects application opens with out any error. So, please advice and suggest me on this as I'm badly in need of the issue to get it fixed.

Thanks,
MK

 

[MrPopadomz]

Use DDU again, uninstall both Intel and AMD drivers, then reinstall the AMD drivers one more time see if that fixes the resolution

 

[maxeon]

Have tried many times (around 7-8 times) with various drivers, but getting the same error again and again. Also, please let me know how to notice, if the GPU is in dying state.

Thanks,
MK

 

[MrPopadomz]

Have tries many times (around 7-8 times) with various drivers, but getting the same error again and again. Also, please let me know how to notice, if the GPU is in dying state.

Thanks,
MK

Download a GPU benchmark, you wont get the best FPS but that doesn't really matter if you complete the benchmark then your GPU is fine, if not then you got problems.

Id use these 2:

https://unigine.com/products/benchmarks/valley/
http://www.ozone3d.net/benchmarks/fur/

 

[maxeon]

Thank you for the links, But I'm unable to run the file (Furmark). As soon as I open it, I get a blank screen (for a sec), followed by 'Display driver stopped responding and has successfully recovered' message.

Thanks,
MK

 

[MrPopadomz]

Hm, what about the valley benchmarks?

 

[maxeon]

Same error is thrown. After Installation of Valley, the application freezed and 'Display driver stopped responding and has successfully recovered' is popped. Also, request you to check the clock speed values (I'm a newbie to this) and let me know if everything is fine and if there is any need to overlock the GPU and if yes, then please suggest me how.

Thanks!
MK

 

[maxeon]

Hey Guys,

Reinstalled the drivers and now the clock speed has bee updated. But whenever I open any application, it simply crashes with a popup stating 'Display driver stopped responding and has successfully recovered' and the GPU clock is again struck at 100mhz. Please help!!

GPU Screenshot (Before Crash and after Fresh Installation of Graphics Drivers):

GPU Screenshot (After Crash):

 

[maxeon]

Or should I change the switching mode from Dynamic to fixed in Bios?

 

[maxeon]

My problem is still not fixed. Please help guys!!

 

[MrPopadomz]

Not sounding the best, Id see if your laptop is still in warrenty and try and get a replacement

 

[maxeon]

Unfortunately, it is out of warranty...