Arctis 7 Engine "Connect via USB" Issue

[mostwanted884]

When I installed the Arctis 7 Engine 3.11.11 I was prompted with 2 updates. one critical firmware the other additional needed updates. I was able to do the additional updates but not the firmware. I can connect my transmitter and it shows it is connected but for the headset I have it connected but it still tells me to connect it via USB. any reason why? my headset works. mic works, sound works, but I can't update it

 

[mostwanted884]

I have solved my issue. My issue was not any of my ports, it was the cable they sent me. I had to switch to my phone's charger and it works and connects to the engine