Asus G750JH (NEW LAPTOP) Plugged in , not charging.

[Samara200912]

Basically I bought this laptop a month ago, and I got this problem Plugged in not charging, and if it charges, it stops at 86%...anyone help please? I tried resetting the bio's and deleting the Microsoft ACPI compliant control method...didn't help as well.

 

[aatje92]

Did you contact asus support or the store you bought it in? Could be a hardware defect.

 

[KinqElessaR]

I have same problem stops at %97

 

[gixer101]

I have a ASUS ROG 750 17'' laptop and mine was playing just fine for about 2 months since its purchase. Today i thought of seeing my battery level and it was saying 96% but not charging. I got furious and started googling all of this, but nothing helped. This is what i did. C-PROGRAM FILES-ASUS-PG4-CLICK ALL ASUS EXECUTABLE FILES AND FINALLY CLICK POWER GEAR . Change it to High Performance and viola, it charges again.
I do recommend taking out the battery and then cleaning it first. Then trying this method.
IT HAS A MIND OF ITS OWN, and it will work again on its own if this doesnt work. But please try this first.
But at the end, love god and pray. Mine's working perfectly fine and i absolutely love this machine.
**I USED TO KEEP MY LAPTOP PLUGGED IN 24/7, DONT DO IT. IT IS THE CAUSE OF THE PROBLEM**
Good Luck.

 

[sltech17]

I have an ASUS X452C which I bought last July 2014. I encountered a problem in charging the battery. I noticed that the battery charge percentage is not increasing even if I got it plugged in. Even if I turn off my laptop and let it charge for 30 minutes and then turn it on, the percentage of the battery does not increase.

I tried checking if there is a problem with my charger but my laptop seems to work fine when it is plugged.

Since it is under warranty I immediately went back to the store where I purchased it. They had a spare laptop that time with the same model as mine and they tried putting my battery in the spare laptop's. It did not charge as well. So their diagnostic was a faulty battery. They had the battery replaced by ASUS since it is still under warranty.

I got the new battery after a week or 2 but it still did not charge. I got it replaced again. I just got it now and it seems that I'm still encountering the same problem. They no longer have a spare laptop to test the battery this time.

I'm currently trying what gixer101 has mentioned. I hope it works. If not, I may need to bring my laptop to get it checked. I'm hesitant to do it so because I need my laptop.

 

[ghst286]

mine says 0% available not charging got it yesterday.

 

[David Demian]

mine says 0% available not charging got it yesterday.

Mine does say the same. Did you manage to fix it?

 

[sunnyday8978]

I was wondering hoe long did it charg when you first got it? I heard the first time must be 24 hours.

 

[David Demian]

was all working ok for 6 months and then this happened. however got a new battery and it is working perfectly now.

 

[Abraham JM]

I have same problem stops at %97

-- Bro I had the same problem with my GL771JM and look this I almost lost my mind http/www.asus.com/mx/support/Search-Result-Detail/D1535439-1C14-47C9-A642-413E00D9DB7B/?keyword=Notebook I know its in spanish but just try to translate. Basically said that the stupid system start charging the battery untill this one goes bellow 95% jajajajaja OMFG I tried and it works!!

 

[Joshgreen333]

I have same problem stops at %97

Asus Laptops are designed to protect your battery, if you leave your laptop plugged in ll the time your battery builds up stress, so what Asus laptops do is; they stops charging the battery and starts using some of stored power to release the stress within the battery so it wont damage it. Once a battery is damaged it wont hold charge like it used to. Your battery will charge to 100% again, as soon as no stress in it.

 

[patrickm62nov]

Had a similar problem with my Asus Flipbook, wouldn't charge beyond 60%, said it was plugged in not charging.
Click the upright battery icon in the system tray in the bottom-right, or search for “Battery Health Charging” in the taskbar in the bottom-left.
Click the profile you want to use in the window that pops up.
Click the OK button in the bottom-right.

 

[JoyND73]

Did anyone resolve this problem, and if so how?

From what I've been reading many people (Including myself) have this issue so would be good to see a fix for it.