Asus G760jm black screen on startup with clicks dvd drive

brujahbattalion

Prominent
Mar 6, 2017
3
0
510
0
Laptop won't start up. I get a black screen with no bios, logo or other image. The fans are running and I can hear the hard drive running. It did this a couple times before but after a restart worked fine. This time restarting doesn't help.

The dvd drive (not hard drive) continually makes a clicking noise as if it's trying to read a disk but the drive is empty.

I tried cleaning and lubricating the dvd drive. When I open the dvd drive it seems to be getting stuck in the middle. Cleaning helped but it still seems to stop in the middle.

I tried physically removing the dvd drive before powering on but I get the same black startup screen and no bios so I can't enter safemode.

I also tried booting without hard drives, without battery and without ram. As soon as you press the powet button the dvd drive starts clicking about once a second. No beeps and the screen stays off. No logos, windows or anything. The power and charging light are on. The HD and network lights flicker after every dvd drive click. The caps and num lock dont respond.

Any ideas? Is there a way to boot without the dvd drive? I dont want to but a replacement drive if it could be something else. Google doesn't seem to have the answers. Thanks!
 
It sounds like the computer is running, just not the display. Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
 

brujahbattalion

Prominent
Mar 6, 2017
3
0
510
0


Thanks for the idea! The keyboard isn't responding (it's backlight is off) and the caps lock key doesn't work. That makes me think it may be something else. The dvd drive immediately starts clicking when i press the power button. What do you think?
 

brujahbattalion

Prominent
Mar 6, 2017
3
0
510
0


I tried using an external monitor and got nothing. I also tried using a flashlight to see if anything appeared on the laptop monitor and got nothing. Hmm... Maybe later today if it isn't fixed I'll take a video of the issue.
 
Thread starter Similar threads Forum Replies Date
N Laptop Tech Support 1
M Laptop Tech Support 3
ineedtofixmylaptop Laptop Tech Support 0
P Laptop Tech Support 2
S Laptop Tech Support 2
amine2201 Laptop Tech Support 2
Andy craepher Laptop Tech Support 0
coldramen26 Laptop Tech Support 2
A Laptop Tech Support 1
J Laptop Tech Support 3
Jukeman_IronWulf Laptop Tech Support 1
medmh27 Laptop Tech Support 3
W Laptop Tech Support 4
bravo006 Laptop Tech Support 0
E Laptop Tech Support 1
Jwnt11 Laptop Tech Support 5
FlawKill Laptop Tech Support 3
JonasDL Laptop Tech Support 1
jmechav Laptop Tech Support 0
S Laptop Tech Support 0
Similar threads
Question Asus laptop black screen after fell down
Question HP Laptop black screen and caps lock blinking.
Question laptop screen black after replacement/driver update
Question ASUS ROG screen turns black when its too far back
Question ion Laptop black screen but it displays on external monitor
Question My laptop scrren goes black randomly
Discussion Toshiba satellite turns on to black screen when on ac without pressing power button after disassembly, solution?
Question Laptop Screen All-Black Except For Bar At Top
Question Toshiba Laptop doesn't boot black screen
Question I need help. My laptop turns on, but my keyboard won't work and my laptop screen is just black.
Question Acer Nitro 5 AN515-53 Black screen, no logo, no windows boot, and can’t access bios
Question Asus k550l black screen/keyboord or ports not working
Question Black screen but computer is on🤷‍♀️
Question Laptop screeen goes black when reducing brightness
Question Toshiba laptop screen goes black after logging in
Question HP Pavillion x360 starts randomly having a black screen with lines going through it that move across the screen. Does anyone know why this is going on
Question My Laptop has a Black screen. Can‘t turn on or off
Solved! Computer screen problems, black screen and grey flicker.
Question Asus laptop model A412U screen goes black when plugged/charged; normal screen when unplugged
Question Laptop screen shuts off. laptop still works. screen re-appears 10 seconds later

ASK THE COMMUNITY