asus k401l stuck on aptio setup utility and normal solution doesn't work

d.agostiniferrer

Prominent
Sep 2, 2017
5
0
510
0
Hi
my asus k401l is stuck on the aptio setup utility screen and the solution on these forums involves pressing f9 and initiating system restore. Problem is, it doesn't work when I press f9. I can't follow the steps and my issue remains unresolved. I have windows 10.

Help?
 

d.agostiniferrer

Prominent
Sep 2, 2017
5
0
510
0


Not by choice. All I know is that after putting it on sleep mode and powering it up on the next day, it went straight to setup utility and is stuck there.
 

Sedivy

Commendable
Dec 17, 2016
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Ok. And it won't let you progress through the utility? It...freezes or...some options are grayed out? Or nothing happens when you press a button?
 

d.agostiniferrer

Prominent
Sep 2, 2017
5
0
510
0




I can fiddle around on setup just fine. I tried the steps mentioned on older threads that involve changing settings in that menu. When i hit f10, it saves, exits and returns to setup utility. I haven't been able to break the cycle.
 

Sedivy

Commendable
Dec 17, 2016
92
0
1,660
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That's just your BIOS. It means likely for whatever reason it can't boot into your hard drive. When in bios, can you see if it's detecting your harddrive at all? It should be listed with some complicated name but it'll usually mention manufacturer like kingston or some such, depending on manufacturer of the hd. Also your usb and your cd/dvd drives will be likely listed.
 

d.agostiniferrer

Prominent
Sep 2, 2017
5
0
510
0


I see nothing that looks like the hd. This model has no optical drive, but under the advanced tab it lists USB configuration. The Main tab lists BIOS info, processor info, a serial no. and the MAC address.

The hd isn't whirring, either.
 

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