Asus Laptop with Turtle Beach X12 Combo Jack Issue

[randomnoob55]

I recently purchased a new ASUS ROG GL551JW-DS71 and am having trouble getting my Turtle Beach X12s to work with it. The headset is fully functional.

I purchased a splitter/adapter to connect to the combo jack. I can hear everything just fine, but the mic is not getting picked up by the laptop.
I noticed this seems to be a common issue but I was not able to find a solution.

Under sounds and recording devices there is only the default microphone and the disabled stereo mix.

Any help would be appreciated, thanks!

 

[Prostar Computer]

I don't think you can use one of those adapters with a combo jack; the jack already supports both audio-in and audio-out devices, just not at the same time.

I could have it wrong, but my impression has been that these types of splitters/adapters are meant more for jacks that only support audio-out/playback.

This has been the crux with this combo jack design for awhile. The most common workaround I see is people purchasing a USB audio adapter, something along these lines: https://www.asus.com/Sound/Xonar_U3/

That has independent audio-out and audio/mic-in ports.

 

[randomnoob55]

I don't think you can use one of those adapters with a combo jack; the jack already supports both audio-in and audio-out devices, just not at the same time.

I could have it wrong, but my impression has been that these types of splitters/adapters are meant more for jacks that only support audio-out/playback.

This has been the crux with this combo jack design for awhile. The most common workaround I see is people purchasing a USB audio adapter, something along these lines: https://www.asus.com/Sound/Xonar_U3/

That has independent audio-out and audio/mic-in ports.

So they combined both jacks, but didn't make it possible for both functionalities at the same time? Wonder who made that decision.....

That unfortunate because I don't have enough USB slots to accommodate
another one.

Thank you for the response

 

[Prostar Computer]

You can contact Asus to see if they know of any workaround, but yeah...this has pretty much been most people's frustration with the combo jack design.

You're welcome, and I hope you still get some enjoyment out of the laptop.