Asus lock fingerprint not working

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Aug 14, 2018
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Bought my Asus laptop about a month ago. Everything works perfectly fine until today, the fingerprint scanner doesnt working. I don’t know what the problem is. Tried to google it but I can’t find the fingerprint option in the signing option menu. Is anyone know how to fix it? Thanks in advance!
 
Oct 11, 2018
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So thanks for the reply, I actually just figured it out on my own! (I got in using my pin instead)

And I fixed the fingerprint problem!

At first I found this page on ASUS that gives a complicated process of uninstalling and installing a new driver for this, but there are too steps and too many versions of the fingerprint software to get mixed up. I couldn't quite find the right one for mine. This is their page (https://www.asus.com/IN/support/FAQ/1013518?SearchKey=zenbook%203%20deluxe%20fingerprint%20reader/)

Then I decided to figure out an easier way on my own...

I simply went into the Control Panel (which is located under Windows System),
Then I clicked "View Devices and Printers"
Then I clicked on the Icon of the "Laptop" itself.
Then I clicked the "Troubleshoot Button"
And it automatically detected the fingerprint driver wasn't functioning properly.
Then I just clicked "Repair" and then restarted my computer.

What a relief! And I hope this helps others as well...

Best of Luck!
 
Oct 11, 2018
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Same just happened to me on my Asus Zenbook Laptop (that I haven't even been using a month yet!) The fingerprint option totally disappeared from the "sign-on options list" and the hardware stopped working. Hmmm... I will look further into it... Did you ever figure out what the solution is?
 

DSzymborski

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Nov 19, 2010
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There's not a lot to troubleshoot if you can't even get in. The solution is the same as the original: contact customer support for Asus. Those warranties are there to be used!
 
Oct 11, 2018
2
0
20
1
So thanks for the reply, I actually just figured it out on my own! (I got in using my pin instead)

And I fixed the fingerprint problem!

At first I found this page on ASUS that gives a complicated process of uninstalling and installing a new driver for this, but there are too steps and too many versions of the fingerprint software to get mixed up. I couldn't quite find the right one for mine. This is their page (https://www.asus.com/IN/support/FAQ/1013518?SearchKey=zenbook%203%20deluxe%20fingerprint%20reader/)

Then I decided to figure out an easier way on my own...

I simply went into the Control Panel (which is located under Windows System),
Then I clicked "View Devices and Printers"
Then I clicked on the Icon of the "Laptop" itself.
Then I clicked the "Troubleshoot Button"
And it automatically detected the fingerprint driver wasn't functioning properly.
Then I just clicked "Repair" and then restarted my computer.

What a relief! And I hope this helps others as well...

Best of Luck!
 
Nov 5, 2018
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Go to settings > update & security > troubleshoot > hardware and devices
Mine scanned that there was an error with the fingerprint scanner. it further scanned and said that i needed to restart my computer to update the fingerprint scanner drivers. solved my issue. not sure if it'll work for you, but it's worth the try!
 
Nov 28, 2018
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THANK YOUUU!
 
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