ASUS Q500A Laptop powers down shortly after start-up (only following drained battery)

alex1119

Prominent
Jan 25, 2018
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Hi all,

I've been having quite a peculiar problem with my laptop lately. Only after the battery has drained to a very low amount (e.g. below 10% or so, or after completely dying), the next time I attempt to start it up, the Asus loading page appears, it starts to bring up the Windows 10 login screen, but then the screen turns black and it powers off by itself about 10 seconds later.

The only fix I've found is that, once it starts acting up, if I force a power-down by holding the power button manually, the next time I start it back up, it has no issues whatsoever. I've tried charging it for over an hour when it happens, but that doesn't seem to affect it so I know it's not a low battery percentage issue. I did get a new, 3rd party battery shortly before this began, but I've tried both booting up with no battery (just AC power), and using the old battery again. Neither seems to fix it. Only forcing a shutdown seems prevent the issue from occurring over and over.

One other note- after this occurs, the next time it does start up, all of my "recently opened" and "most used" applications in the start menu have reset so I'm thinking it's software related. No other windows settings or anything seem to be affected. I've been using Windows 10 for over a year on this laptop so I don't think it has to do with that.

Any ideas???

Thanks!
 
Try starting it up in "Safe Mode" and see if it happens then. If it does, then it is probably hardware and I would be looking at the battery. Especially if it does this only when it is really low or out of the device. It may not be getting enough power to fully load.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 

alex1119

Prominent
Jan 25, 2018
4
0
510
0
Thanks for the response. Next time it happens I will give that a shot and see if it prevents the shut-down. My only concern is that when it does happen, even if I let it charge for about an hour (which I know is plenty of power that it would be able to start up normally), upon rebooting it will keep occurring. The only fix seems to be the hard shut-down. But then again, as long as I keep the battery from getting < 10% or so, the problem does not occur. So maybe it's a mix of low battery and software (e.g. battery settings, which I tried messing with to no avail).
 
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