Last Friday, 9/23/16, I purchased a certified Open Box Asus Q503UA from BestBuy.
I got it home and began messing around on it. The tablet aspect was neat, so I installed blue stack to play some clash of clans. Clash of clans would work for a few minutes then my computer would freeze. I would wait to see if it would start again, if not hard boot it.
This went on for a few days of my laptop constantly freezing before I said to myself enough is enough. I uninstalled bluestacks completely. I started up my computer, and it seemed to be working fine. After about an hour of browsing around on the internet, everything just froze up. I waited, and nothing was moving, so I did a hard boot.
Long story short, I have had this laptop less than a week(open box, last years model I believe) and it is constantly freezing. It often freezes so bad that even restarting the computer doesn't do much to shake it. It's driving me insane! I can't for the life of me figure out why something with a 6th gen i5 processor and 8 gigs of ram freezes up on the simplest of tasks. Everything from internet surfing to writing a paper in word.
SPECS:
Asus Q503UA 2-in-1 laptop
Windows 10 64bit
Processor: i5 6200u @ 2.3 GHZ
Ram: 8 gig
I don't even know where I would start trying to fix this. What other information is required in order to start diagnosing?
**UPDATE**
I decided to keep task manager open. I tried surfing the web and each page I visited opening it up to see what's happening. The computer is freezing when the Disk% shoots up to 99. As I write this, the disk% is at 1%. When I open a new webpage, the disk% hops up to about 15% and then drops back down. I noticed that streaming on twitch keeps it at about 20%.
My question is why would it randomly skyrocket to 99? This happens not only when I'm surfing the web, but in games/ apps/
programs alike.
https
/postimg.org/image/45zm1lx0f/
https/postimg.org/image/71cp8h10f
![]](/proxy.php?image=https%3A%2F%2Fpostimg.org%2Fimage%2F71cp8h10f%2F%5D&hash=36a6d753e57071a5d5b4414f45939c36)
I got it home and began messing around on it. The tablet aspect was neat, so I installed blue stack to play some clash of clans. Clash of clans would work for a few minutes then my computer would freeze. I would wait to see if it would start again, if not hard boot it.
This went on for a few days of my laptop constantly freezing before I said to myself enough is enough. I uninstalled bluestacks completely. I started up my computer, and it seemed to be working fine. After about an hour of browsing around on the internet, everything just froze up. I waited, and nothing was moving, so I did a hard boot.
Long story short, I have had this laptop less than a week(open box, last years model I believe) and it is constantly freezing. It often freezes so bad that even restarting the computer doesn't do much to shake it. It's driving me insane! I can't for the life of me figure out why something with a 6th gen i5 processor and 8 gigs of ram freezes up on the simplest of tasks. Everything from internet surfing to writing a paper in word.
SPECS:
Asus Q503UA 2-in-1 laptop
Windows 10 64bit
Processor: i5 6200u @ 2.3 GHZ
Ram: 8 gig
I don't even know where I would start trying to fix this. What other information is required in order to start diagnosing?
**UPDATE**
I decided to keep task manager open. I tried surfing the web and each page I visited opening it up to see what's happening. The computer is freezing when the Disk% shoots up to 99. As I write this, the disk% is at 1%. When I open a new webpage, the disk% hops up to about 15% and then drops back down. I noticed that streaming on twitch keeps it at about 20%.
My question is why would it randomly skyrocket to 99? This happens not only when I'm surfing the web, but in games/ apps/
programs alike.
https
/postimg.org/image/45zm1lx0f/https
/postimg.org/image/71cp8h10f
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