ASUS - some keys not working after Windows 10 installation.

ASUS_HEADACHE

Commendable
Mar 19, 2016
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0
1,510
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Hi everybody!, as you can see in the title, this one more laptop that has troubles with the keyboard after the upgrade from W7 to W10.
My laptop is the ASUS K53E and the keys that are not working are: w, r, u, i, [, ], left arrow.
I've read too many threads about this "keyboard" topic but unfortunately here I am.

Some things that I've tryed:

  • In W10 I downloaded the drivers from the ASUS support page and I installed them. No success.

    Uninstalled the keyboard drivers from the "Device Manager" and reboot so windows could install the default drivers. No success.

    Tried some weird thing and combinations of: remove/plug battery and charger, press power button 60/30/15 seg, and then put all back again and turn on the laptop. No success.

    I pressed Windows Key + space bar, nothing happened.

    Finally I decided to return to the previous version, so installed Windows 7 again. For my surprise keys didn't work and I started to worry.

    Installed SharpKeys to see if Windows was detecting keys, but nothing happens when I pressed the w, r, u, i .

    Booted in safe mode and tested. No success.

    Tried to use a vbs script that I found here for the NUMLOCK key.

    Tried with a usb external keyboard for the NUMLOCK in case if the vbs had not worked.

    I used an Ubuntu Live CD, and the keys didn't work there.
I also entered in the BIOS and I realized that keys didn't work there either!. So I decided to disassemble and clean the keyboard and the conector to the main board, but it didn't work.
Last thing I've done was to upgrade the BIOS to the latest version, but after the installation and reboot, the mentioned keys still are not working.
I really don't know what happened, but some how the Windows 10 installation messed up the keyboard. I'm planning to buy a new keyboard, but I'm afraid that it won't work.

Thank you for your time.

 
Hi, you might be right, if you change the keyboard you may have the same problem. Before changing the keyboard, look for a bend in the ribbon, if you have one, try to smooth the bend, maybe the keys will function properly after. If not, you will need a new keyboard.
 
Hi, you might be right, if you change the keyboard you may have the same problem. Before changing the keyboard, look for a bend in the ribbon, if you have one, try to smooth the bend, maybe the keys will function properly after. If not, you will need a new keyboard.
 
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