ASUS Strix 7.1 Gaming Headset - Works on Notebooks but not on Desktops

[broshm]

Hello everyone,

As you understand I have the ASUS Strix 7.1 Gaming Headset, link to product:
https://www.asus.com/Headphones-Headsets/STRIX_71/

The headset turns on and works fine on notebooks, but not on desktops.
I have a very strange thing happening once its connected to a desktop:

1. The headphones turn on for a second and then go off again.
2. The audio station itself, doesn't react at all.
3. Windows gives the generic "One of the USB devices attached to your computer has malfunctioned ..."

So far I've tried updating the firmware and some other update from ASUS, nothing helps.
Also have switched many different USB ports, no change.

My specs:
MB: ASUS Z170-K
CPU: i5-6600

Any idea will be greatly appreciated.

Thanks.

 

[helpstar]

install intel update utility and update drivers

ASMedia drivers for USB ports installed?

try the black USB ports on the back

update bios of the motherboad inside BIOS itself via ezflash

 

[broshm]

install intel update utility and update drivers

ASMedia drivers for USB ports installed?

try the black USB ports on the back

update bios of the motherboad inside BIOS itself via ezflash

Intel drivers updated
ASMedia updated
Black USB ports tried
BIOS is the newest one

Still nothing.

4 different desktops, same result, both old and new systems.
Works flawlessly on notebooks

 

[helpstar]

Which operating systems? all windows updates done?

restart windows after driver installation of the asus drivers

 

[helpstar]

Connect the single-USB end of the bundled USB Y-cable to the USB port on the Strix 7.1 control box
connect the other two ends to your PC

switch between headset and speakers

 

[broshm]

Which operating systems? all windows updates done?

restart windows after driver installation of the asus drivers

All of the operating systems were windows 7 64bit
What Asus drivers? there are none, this headset is plug and play.

Connect the single-USB end of the bundled USB Y-cable to the USB port on the Strix 7.1 control box
connect the other two ends to your PC

switch between headset and speakers

As soon as I do that, the "One of the USB devices attached to your computer has malfunctioned ..." bubble appears and the thing won't even light up.

The one thing that I can find in common with the notebooks that it works well with is that they are pretty old.

 

[helpstar]

is it still working on the laptops?

shutdown the pc , plug in the headset and boot again

check with another USB cable

 

[broshm]

is it still working on the laptops?

shutdown the pc , plug in the headset and boot again

check with another USB cable

Indeed still working on the laptops.

About boot!
When I first plugged in the headset and turned the computer on, it POSTed but then got stuck on the "ASUS" screen.
I restarted the computer and got a weird error that "OC failed, go to BIOS etc." - I never OCed, computer is bone stock and brand new.

Don't have another cable to check with sadly

 

[helpstar]

Bios version of the motherboard is 1803?
reset BIOS

 

[broshm]

Bios version of the motherboard is 1803?
reset BIOS

Bios is indeed 1803
Just reset it - same issue

 

[broshm]

UPDATE

I got it working on some desktops, but only old ones.
Tested like 10 computers so far, if the computer is old, everything works well, if its newer - malfunction, regardless if its a notebook or a desktop.

Starting to suspect some sort of weird USB compatibility issue. The next step is to install an old USB 1.1 PCI controller on a new computer and to see what happens.

 

[helpstar]

and get another USB cable like:
https://www.amazon.com/USB-Power-Cable-Male/dp/B002ZUV9IK/ref=sr_1_10?s=electronics&ie=UTF8&qid=1474525304&sr=1-10&keywords=y+cable+usb&refinements=p_n_feature_two_browse-bin%3A6183843011

 

[broshm]

Just did that a few minutes ago, same results, so its not the cable.
Its pretty hard to get a PCI USB 1.1 (just because I'm assuming that PCIE 1.1 doesn't exist), so I'm gonna try with PCIE 2.0 first and hope for the best.

 

[helpstar]

Which windows versions did connect correctly and which ones didn´t?
Maybe it´s a win10 issue

 

[broshm]

None of the computers were Windows 10, they were all Windows 7.

 

[helpstar]

Saw some threads on the ASUS forum with your equal problem, would return it and get other headphones. By other I mean a completley other model

 

[broshm]

Can't :-(

It was a gift from abroad

 

[helpstar]

You could try different USB modes in BIOS, like XHCI,.. legacy support,...

http://kmpic.asus.com/images/2015/08/24/74e17024-52b8-46e8-be39-d4eec28c5dda.BMP
Exit / Advanced Mode" -> Advanced Mode-> Advanced -> XHCI Hand-off to enabled

 

[broshm]

I suspected that setting and played around with it yesterday.
I'll try again with the link attached and report back.

Thanks for all the help btw.

 

[helpstar]

you are welcome

I hate problems and wanna solve them 😀