Asus T300L Trackpad not scrolling or zooming HELP

Connor_22

Commendable
May 17, 2016
1
0
1,510
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So My trackpad for my asus transformerbook T300L was working fine just a couple of hours ago. I decided to download the full version of avast and avast cleanup and then ran each after paying for them and upgrading. since this has happened, scrolling using 2 fingers on the trackpad and the zooming and minimizing with 2 fingers also does not work. I have tried downloading asus smart gesture, and when that did nothing, unistalling it and then reinstalling it and still its not working. PLEASE HELP!!! this is a massive frustration and I am getting worried that buying and running avast did it as that was the last thing I did before doing the scans and such with avast. I just want my trackpad to work correctly again :((
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to uninstall/reinstall the Touchpad driver.
- Go to Device Manager and uninstall the Touchpad driver.
- Once uninstalled and if you have a USB mouse use it to download and install the latest Touchpad driver.
- Here's the link: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/SmartGesture/SmartGesture_Win81_64_VER228.zip?_ga=1.100553756.305422646.1455979617
- Reboot the laptop once the latest driver has been installed then test it again after the reboot.
- If the same problem will persist, do run System Restore and bring it back to an earlier date or time when it was working properly.
- Here's how to run System Restore: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
 
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