ASUS UX31A touchpad refuses to work (i8042.prt / msmouse.inf)

Jan 26, 2019
3
0
10
0
I've had my laptop for many years and the touchpad hasn't worked in many years too. One day I booted up my laptop and the touchpad just stopped working. The errors I get...



What I've tried...

SOFTWARE SIDE -
Reinstall Drivers and Windows
Tried different drivers
Tried to reinstall Smart Gesture
Added a "Headless" with DWORD value 0 in Registry b/c this worked for some people

HARDWARE SIDE -
Bought new touchpad from EBAY and installed it
Replaced ribbon cable connecting touchpad to mobo

As you can tell from the solutions I've tried, I'm desperate. I've done everything I could think of and I can say for sure that it's not a hardware related problem because the touchpad is being detected but won't work because of some error in device manager that makes the touchpad basically useless. I also called Asus support and they said it can cost upwards to $650 to repair this and at that point, I would just get a new laptop, the problem being, I'm broke af right now. I've been on IVANRF's blog and tried EVERY SINGLE solution, none worked. When I try to install smart gesture now (which is Asus's touchpad software), it says something about windows installer package not working (in the image below). If anyone can come up with a solution to this problem, I would greatly appreciate it. As a computer hardware enthusiast myself, this touchpad problem has completely stumped me.


 
Jan 26, 2019
3
0
10
0


No, I've seen that setting before when Smart Gesture was working properly and I've never set it to were the trackpad turns off when an external mouse is plugged in/present.
 
Jan 26, 2019
3
0
10
0
My bad, I didn't mean to down vote Saga Lout, I was on my phone and while reading I accidently tapped on it.

About the question however, I did make sure the touchpad drivers were uninstalled when I resetted to the hardware (ribbon cable)
 
Thread starter Similar threads Forum Replies Date
P Laptop Tech Support 1
D Laptop Tech Support 4
A Laptop Tech Support 3
R Laptop Tech Support 1
F Laptop Tech Support 1
S Laptop Tech Support 1
J Laptop Tech Support 3
davidrosen Laptop Tech Support 4
D Laptop Tech Support 1
K Laptop Tech Support 1
J Laptop Tech Support 1
A Laptop Tech Support 4
B Laptop Tech Support 3
M Laptop Tech Support 3
1 Laptop Tech Support 1
M Laptop Tech Support 1
W Laptop Tech Support 2
B Laptop Tech Support 4
B Laptop Tech Support 26
B Laptop Tech Support 3

ASK THE COMMUNITY