ASUS X550JK Random Shutdowns

AsheraTR

Prominent
Jul 31, 2017
2
0
510
0
My laptop shuts down randomly. Mostly when playing games or sometimes doing nothing. I did a stress test to CPU and GPU benchmark. Sometimes it shuts down, sometimes it doesn't. I tried Windows 7, 8.1, 10 but the problem still exists. What can I do?
Edit: Model is X550JK-XO012D
 

velo3100

Splendid
Moderator
It is most likely a heat issue. If it is in warranty, I would sent it back. If it is not then you can try cleaning the fans and put new thermal paste. Otherwise you can use a compressed can to clear dust. Also you can use a laptop cooler.
 

AsheraTR

Prominent
Jul 31, 2017
2
0
510
0
I cleaned the fans but I think that's not a heat issue. Because sometimes it just shuts down when the temperatures are 40-50. And I did a CPU stress test and GPU benchmark at extreme/ultra graphics but my computer didn't shut down.
 
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