Avast is blocking my router's ip

RuffRidersEvo

Estimable
May 10, 2014
2
0
4,510
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Just about a month ago avast's firewall started blocking my internet completely, internet only works when firewall is disabled.

I have tried the following:

Resetting my router

Disabling "Enable HTTPS scanning"

Repairing the program

Removing Wi-Fi inspector

This has been frustrating me so much, help is appreciated
 

Avast-Team

Respectable
Mar 3, 2017
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Here are instructions: https://www.avast.com/faq.php?article=AVKB25#idt_04

However, I would strongly recommending putting in a ticket with support so we can help :)
 

Avast-Team

Respectable
Mar 3, 2017
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Our support team can help -- it sounds like you are on Internet Security or Premier. You can put in a ticket here:

https://www.avast.com/en-us/support

In the meantime, have you tried adding an exclusion to the firewall for your router's IP address by chance? Does temporarily disabling the firewall resolve the issue? Also, is Defender AV or Windows Firewall enabled?
 

RuffRidersEvo

Estimable
May 10, 2014
2
0
4,510
0


Yes, when I disable the firewall it works normally and no I'm not sure how to add an exclusion to the firewall
 

Avast-Team

Respectable
Mar 3, 2017
225
0
2,160
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Here are instructions: https://www.avast.com/faq.php?article=AVKB25#idt_04

However, I would strongly recommending putting in a ticket with support so we can help :)
 
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