Avast is blocking my router's ip

[RuffRidersEvo]

Just about a month ago avast's firewall started blocking my internet completely, internet only works when firewall is disabled.

I have tried the following:

Resetting my router

Disabling "Enable HTTPS scanning"

Repairing the program

Removing Wi-Fi inspector

This has been frustrating me so much, help is appreciated

 

[reedo_43]

Avast support?

 

[Avast-Team]

Our support team can help -- it sounds like you are on Internet Security or Premier. You can put in a ticket here:

https://www.avast.com/en-us/support

In the meantime, have you tried adding an exclusion to the firewall for your router's IP address by chance? Does temporarily disabling the firewall resolve the issue? Also, is Defender AV or Windows Firewall enabled?

 

[RuffRidersEvo]

Our support team can help -- it sounds like you are on Internet Security or Premier. You can put in a ticket here:

https://www.avast.com/en-us/support

In the meantime, have you tried adding an exclusion to the firewall for your router's IP address by chance? Does temporarily disabling the firewall resolve the issue? Also, is Defender AV or Windows Firewall enabled?

Yes, when I disable the firewall it works normally and no I'm not sure how to add an exclusion to the firewall

 

[Avast-Team]

Our support team can help -- it sounds like you are on Internet Security or Premier. You can put in a ticket here:

https://www.avast.com/en-us/support

In the meantime, have you tried adding an exclusion to the firewall for your router's IP address by chance? Does temporarily disabling the firewall resolve the issue? Also, is Defender AV or Windows Firewall enabled?

Yes, when I disable the firewall it works normally and no I'm not sure how to add an exclusion to the firewall

Here are instructions: https://www.avast.com/faq.php?article=AVKB25#idt_04

However, I would strongly recommending putting in a ticket with support so we can help