Battery not charging when in windows but charges only when completely power off

amitagarwal3000

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Dec 5, 2017
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it only seems to charge in sleep mode or when its off.

if the laptop is somewhat charged and i plug the ac adapter in. the light will only illuminate white and it wont say its charging.

the only way i work around it is if i let my comp go into sleep mode. then i turn it off completely. then wait a minute.then the charger will turn orange. then i turn the laptop back on and the charger is recognized and it charges.

i cant see option of components test in bios

but i can see option for hard disk , memory test

first time it said no battery and 2nd time detected battery in HPBRCULauncher.exe

also when i go to standby mode orange indicator light comes for charging battery but when not in stand by mode battery is not charging at all. as soon as i turn laptop on and even before going to bios screen also the indicator changes from orange to white light

why this is happening

laptop HP 15-ba025au WIN 8.1

Battery is 100 % in good condition
hp india support is not helping at all they dont even reply to my emails regrading this problem
 
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