I have two major problems with my storm, both of which claim to be resolved with the comming update. My storm wacks out EVERY TIME I receive an MMS message. It alerts me with a vibe and beep and then no icon, no nothing. Its not frozen, but the "radio" has turned off and can't be turned back on without first doing a battery pull. Essentially this means, if I am not sitting right there to hear that a message came in and screwed up my phone, I have no way of knowing I am disconnected. Since this is a business phone, it's truly an unacceptable glitch. My second annoying issue: 80% of the time, my multitap keyboard behaves like the suretype keyboard. I constantly have to go in the options to "enable multitap". Also, my camera viewfinder opens at random when using the internet, constant freezing up requiring battery pull and the landscape keyboard lights up the "U" but types a "y". I really have tried to be patient with the learning curve, as this is my first blackberry device. Initially I thought most of these issues were operator error and I just needed time to get used to it. I don't feel that way anymore. And amazingly enough, I still do like the phone. Now if I can just figure out what I am doing wrong to answer a phone call. Without touching the unit AT ALL, it will sometimes go to "dismiss call". Maybe the phone isn't faulty at all.... maybe it has a ghost in it.