Blue screen issues

onyxxia

Estimable
Feb 21, 2015
5
0
4,510
0
Hey i have been getting repetitive blue screens every time i open a game, not straight off, after a certain while, maybe 10-15 min in. Though when it is in windowed mode the time before the blue screen is longer.
I would like to know what causes it and what to do. Apparently reading the dump files and the reports on the program Who Crashed may give me an answer but i have no idea how to read those things.
If you need anymore details please tell me.
Thank you for the help
 

Z057

Estimable
Apr 13, 2014
3
0
4,510
0
Are you getting the blue screen on a single game or on other games too?
Please provide the specs, OS and game\games name. Is anything written on the blue screen?
 

onyxxia

Estimable
Feb 21, 2015
5
0
4,510
0
Hi so I have experiences this on 2 games so far DotA and HoN. I don't think it is specific to a game because i ran a stress test with 3DMark and i had a BsoD.
I have a MSI GT 60.
CPU : IntelCore i7-3610
VGA : Nvidia GeForce GTX 675M
Memory : 8.00 GB RAM (7.90 usable)
OS : Microsoft 7 Home Preminium
For what is written on the blue screen itself i do not know but i read that the program WhoCrashed recovers the dump files and analyses it for you.

This is what I got for the recent crashes

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sat 2/21/2015 1:57:02 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\022115-64366-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA800F1A8010, 0xFFFFF88007009F38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sat 2/21/2015 1:57:02 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF88007009F38)
Bugcheck code: 0x116 (0xFFFFFA800F1A8010, 0xFFFFF88007009F38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sat 2/21/2015 2:28:58 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\022115-20373-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007A46A10, 0xFFFFF80000B9A3D8, 0xFFFFFA800CFDBE10)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 2/21/2015 2:09:00 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\022115-71651-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA800ECA8160, 0xFFFFF8800709AF38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sat 2/21/2015 12:19:57 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\022115-76471-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA800E235010, 0xFFFFF8800700BF38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Fri 2/20/2015 4:11:44 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\022015-22323-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA800DC8A4E0, 0xFFFFF88006025F38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Fri 2/20/2015 3:50:28 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\022015-27783-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA8007BDE1A0, 0xFFFFF88006081F38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.52
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.52
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.52 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sat 1/24/2015 12:33:44 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\012415-20420-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x76E80)
Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA8006A40660, 0xFFFFF80000BA0740)
Error: CUSTOM_ERROR
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Now I have no idea what that means, apparently some people know how to read dump files to localize the issue ?

Either way I have more recently experienced another BsoD, about 1 hr ago, no games running maybe 1-2 programs and regular browsing, but my laptop was on my laps and maybe my sheets blocking the ventilation ( not sure). Now just before it BsoD on me the fan was running very quickly on warm/hot air was coming out, maybe it's because my laptop is overheating and it just shuts down when i run it on games ? But that never happened to me before I have had this computer for 2 years now and i did run games that made it heat up so much that I couldn't play it on my laps because it would burn me ( but i did that very rarely), so I doubt i made something melt inside from the heat and the last time I ran it that high was easily a year ago.
I have made windows updates, updated my graphic card, but i haven't and don't know how to update the BIOS. I am kind of scared doing it, since you can apparently screw it up easily, plus I don't know which update I should choose from the BIOS updates MSI website proposes, they have like 5-6 different GT 60...

I hope there are enough details for you to check up if anything can be done, just let me know if you need anything else.

Thank you again
 

onyxxia

Estimable
Feb 21, 2015
5
0
4,510
0
I contacted Microsoft Tech Support and they said it was a Hardware issue and I would have to contact a local technician... Never buy a MSI computer.. I have had so many issues with them...
 

Z057

Estimable
Apr 13, 2014
3
0
4,510
0
Looks its just a driver issue, upgrade your graphic card driver and then check it.
Try a new RAM too. If you have two RAMs then test both.
 

onyxxia

Estimable
Feb 21, 2015
5
0
4,510
0
The issue came from my graphics card, which is damaged and that is the 3rd time that it has happened since I got my laptop (every time something different). Unfortunately this time it isn't under warranty anymore, so yeah thanks heaps MSI.... Thanks you for your help :)
 
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