Solved! bluetooth connection problem - samsung 7

[a-stapleton1]

My bluetooth speaker was connecting last week but not today, and I don't know why. I can't find the "clear" or "wipe" commands on my samsung 7 - that are suggested on a help page.

 

[webworkings]

You should be able to go into "Settings" and then "Bluetooth" in there tap the device you are trying to disconnect from and then tap "Forget".

That should disconnect it. If it gives you trouble doing so then try turning off the speaker so that it isn't able to connect, turn restart the phone (turn it off and back on) then try turning on the speaker again. It may just connect. If not, then use the "Forget" option.

 

[anne.stapleton524]

Now the strange thing: i CAN get connect to my new clip speaker, but i still can't connect with the larger one that i used to use. Even when i remove the clip on screen the phone doesn't"find" the large speaker. I've cleaned the cache on the phone. About to give up.

 

[webworkings]

Does the larger speaker connect to any other devices? It may well be the speaker is the problem.

 

[anne.stapleton524]

It worked fine for some people with me who had iphones, so its not the speaker.
I've tried all the suggestions i saw on youtube. Where should i go to have someone look at it?

 

[anne.stapleton524]

It worked fine for some people with me who had iphones, so its not the speaker.
I've tried all the suggestions i saw on youtube. Where should i go to have someone look at it?

 

[webworkings]

A local tech would be where I would start, unless your device is still under warranty. If it is, then try contacting the manufacturer.

 

[anne.stapleton524]

A local tech would be where I would start, unless your device is still under warranty. If it is, then try contacting the manufacturer.

 

[anne.stapleton524]

Went to see the tech, we found i was pressing the wrong bluetooth button on the speaker!
Made my day! Thanks for sticking with me

 

[webworkings]

Gotta love the simple answers. Glad you got it sorted.