Can’t connect new Toshiba smart tv to the internet

[pilatesintuition]

Hello everyone.

I have a brand new tv 32D3863DB which won’t connect to internet as it gives me an Error: 1 message as I’m going through the internet set up, says there is a problem with this websites’s certificate for the site: https/sh.vestelsmarthome.com/lwa_tv/dr....
It then says do you want to proceed?
I select yes and nothing happens. I select no it takes me back to the previous screen.

I’ve tried to log with the Toshiba online support but looks like there’s s problem there too as it won’t submit my query. Any hints or advice would be appreciated.

Many thanks.

 

[mdd1963]

Perhaps your router is blocking it for some reason....

Do you have a cell phone capable of providing a hotspot as a simple alternative connection point?