Can't enter safe mode

[haydengarcia]

Hello guys . need help. My tablet won't restart on safe mode. No matter what I do. I can enter the recovery menu to hard reset . and can hard reset. I can also enter the safe mode option but will not start to safe mode . always restart on normal booting. No "safe mode" logo on the screen. Any idea why?

 

[webworkings]

So when you do the following, it will not go into "Safe Mode"?

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


Was the tablet rooted by any chance? If yes, then it won't work, not until the tablet was unrooted.

Also, are there any problems with the volume buttons? That would prevent it from entering "Safe Mode".

 

[haydengarcia]

So when you do the following, it will not go into "Safe Mode"?

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


Was the tablet rooted by any chance? If yes, then it won't work, not until the tablet was unrooted.

Also, are there any problems with the volume buttons? That would prevent it from entering "Safe Mode".

 

[haydengarcia]

Yes. I did everything and can't enter safe mode. How can I know that my tab is rooted? If so, how can I unroot it? Thanks buddy

 

[webworkings]

Well, you can test that by trying to "Hard Reset" it. But you would need to back up anything on it first. Otherwise you would lose everything on it. NOTE: Apps can't be backed up. However, you can back up contacts, photos, etc., to say a computer or a google account.

Then you can try the unrooting (info below) or you can try the "Hard Reset". Both of these would wipe the device, so the above is very important.

I know of two apps that should be able to help with unrooting a device. Others may know of more or other ways, as I am really not a fan of rooting, so not my expertise. The two apps, which should be able to be found at the Google Play Store are "SuperSU" and "ES File Explorer". I think "SuperSU" is free but I don't know about "ES File Explorer".


How to unroot Android: Using SuperSU

1. Download, from the Google Play Store, and install "SuperSU".

2. Launch the app and go to “Settings”.

3. Scroll down and locate, and tap, “Full unroot”.

4. It will ask you to confirm that you really want to unroot your device. To start, tap continue.

5. When it is done, the app will automatically close and then restart your device.

6. When it is done, and the device restarts, it should be fully unrooted.

7. Uninstall "SuperSU" and you are done.


How to unroot Android: Using ES File Explorer

1. Download, from the Google Play Store, and install "ES File Explorer".

2. Launch the app and tap "Menu".

3. Scroll to locate “Tools”. Tap that and then turn on “Root Explorer”.

4. Now you will have to grant it "root privileges", if prompted.

5. Go back to your home screen and then navigate to your device’s root folder. It should found as “/” in explorer.

6. From root, navigate to “system” and then “bin”.

7. Find, and delete, the “busybox” and “su”. If you can’t find them, move on to step eight.

8. Navigate back to “/” and open the “app” folder.

9. Delete superuser.apk.

10. Restart your Android device. Your device should reboot unrooted.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[haydengarcia]

. Installed superSU and when i open it, it says "root undetected" ...i cant upload the video i took awhile ago.. It should show the full problem..

 

[webworkings]

That means it probably wasn't rooted. Which is good. That can so mess up a device. The only other thing you can try is the "Hard Reset". or you can take it to a local tech and have them take a look at it.