Cant hard reset rca viking pro

Feb 15, 2018
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My rca viking pro tablet 10.1 turns on, white rca screen comes on, then viking pro, then the screen stays gray out and cant do anything. I can move the cursor around the gray screen when connected to keyboard only. I tried reset button. No success. I tried hard reset but it just turns on and on again the white rca screen. Need assistance fixing it. What is it? It was working great for months and then this happened 2 weeks ago. Help!!!
 
Solution
Well it sounds like either the display is not connected fully and that is causing the screen to not display, or it is a another hardware issue. There is no quick fix for it. If it is under warranty, contact the manufacturer. If it isn't, then I would try a local tech.
Well it sounds like either the display is not connected fully and that is causing the screen to not display, or it is a another hardware issue. There is no quick fix for it. If it is under warranty, contact the manufacturer. If it isn't, then I would try a local tech.
 
Solution