xMotivee :
Okay, so sorry for taking SO long to respond I never received an email telling me there was an answer posted, but I can't even get it into safe mode, when I try and start it up to enter the BIOS it won't let me do anything other than start normally. Also, the other thing that it mentions is how he's somehow killed his cooling fan. Things like this is why you should not give kids who have not been around computers much a brand new $800 laptop to just do whatever on. Especially when my mom doesn't know much about them either, I will try to get it in Safe Mode when I get over there tomorrow. Thanks to both of you guys!! I'll let you know what happens, I might just take my laptop over there to be safe and quickly respond!
Personally, I'm annoyed that most people own computers. They're very delicate, difficult to learn on properly, and no amount of anything will prevent from screwing things up outside of a will to learn. IMHO, computers are highly sophisticated tools, and most people abuse them like babies handling a torque wrench. It's depressing.
Also, unless the bios doesn't have a function key programmed to bring up the ways of how to boot into Win, going into the bios menu won't help. If you genuinely can't boot into safe mode, then there may be a deeper problem that somehow got out of hand. Losing the ability to boot into safe mode sounds less like pure malware work, and more like poor user education. Although, I could be wrong.
This is definitely a computer I'd love to work with first-hand. There are a lot of things to check out.
pr1sluys :
download the norton uninstall tool from their website. try it. though, it will likely still ask for a pw ... but maybe it'll work.
if it doesn't work, reinstall norton. perhaps you can give it a new password via this method, and then uninstall with the new uninstaller.
more risky, use revo uninstaller with forced uninstall (or something similar ... like advanced uninstaller, or wise unistaller). i doubt they have the power to kill norton, but they'll try. it might be useful to download rkill first and then try. rkill kills all processes, which will allow the uninstaller to delete norton.
if that doesn't work, take a hammer ....
Most uninstallers use the built in install GUI, and then sweep for leftovers. If the programs are requiring a password for uninstallation, then forced uninstalls would only work if they removed it by some form of a heuristics engine.