Cellphone Support Showdown 2015: Who Wins, Who Loses?

Status
Not open for further replies.

SamAxe

Estimable
Jun 11, 2015
1
0
4,510
0
It seems odd that this review includes both the support knowledge base and the online chat representative experience together in Online Support. Online chat is another method for contacting customer support, like via Phone or Social Media. The support knowledge base is for self-help. I feel like these should be scored separately.
 

Gerry Allen

Honorable
Mar 23, 2013
11
0
10,560
0
Hmm...it's odd that the best-rated cellular phone company in the US was left out -- Consumer Cellular. Consumer Reports rates their customer service far above those in this report.
 

PhilipMichaels

Estimable
Oct 1, 2014
1,101
1
5,240
1
It seems odd that this review includes both the support knowledge base and the online chat representative experience together in Online Support. Online chat is another method for contacting customer support, like via Phone or Social Media. The support knowledge base is for self-help. I feel like these should be scored separately.
It's an interesting point, and one we'll likely consider on future customer service rankings.
 

PhilipMichaels

Estimable
Oct 1, 2014
1,101
1
5,240
1
Hmm...it's odd that the best-rated cellular phone company in the US was left out -- Consumer Cellular. Consumer Reports rates their customer service far above those in this report.
It didn't make the cut this time out, as it's somewhat of a niche player at this point. We'll likely consider adding new carriers to these rankings as the market evolves.
 

jprah

Estimable
Jul 7, 2015
1
0
4,510
0
A unique prepaid service that offers excellent customer service is GIV Mobile. GIV Mobile is an affordable option starting at just $20/month for unlimited talk and text for users who are looking for a no-contract wireless service. Plus, 8% of each customer’s monthly plan amount is donated to up to three charities of their choice. Charities like the Kids in Need Foundation, The Academy of Natural Sciences, the Alzheimer’s Association and more are continuing to receive support by GIV Mobile and their customers.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
1 Streaming Video & TVs 1
G Streaming Video & TVs 4
J Streaming Video & TVs 2
G Streaming Video & TVs 1
G Streaming Video & TVs 0
G Streaming Video & TVs 3
G Streaming Video & TVs 4
G Streaming Video & TVs 0
G Streaming Video & TVs 2
G Streaming Video & TVs 2
G Streaming Video & TVs 12
G Streaming Video & TVs 23
tuanmai Streaming Video & TVs 0
JMcEntegart Streaming Video & TVs 17
tuanmai Streaming Video & TVs 0
exfileme Streaming Video & TVs 33
Marcus Yam Streaming Video & TVs 35
Marcus Yam Streaming Video & TVs 77
exfileme Streaming Video & TVs 9
exfileme Streaming Video & TVs 11

Similar threads


ASK THE COMMUNITY