I still don't understand how Cisco can make some of the best networking equipment in the business world, but they have completely failed on all fronts in the consumer realm. Destroyed the Linksys name brand and there own Cisco oriented consumer equipment was seriously lacking.
Messing with peoples hardware like that is beyond unacceptable, especially for a company like Cisco. I'd be utterly pissed if it happened to me, then again I think most people who seriously care about there routers and performance have already made the switch to Tomato/DD-WRT/Open DD-WRT by this point or even have built there own router from spare parts lying around.