Computer won't recognize headset

[baileybranco]

my computer wont recognize my new headphones. the sound plays through them but the computer still doesn't recognize. When I go to sounds, then recording, my computer only recognizes my built in computer speaker and mic. the headset is meant for a computer with a separate audio and mic jack but it comes with a cable to connect it to my headset jack computer. I bought another headset like this one last year but I had the same problem so I had to buy one to plug into my usb ports. someone please help. thanks.

 

[Laptop_Nerd]

Hi,

You mentioned that the new headphones does play sound when you connect them to your laptop right? Do try these troubleshooting steps that may help.
- Start by uninstalling/reinstalling the sound card driver.
- Go to Device Manager then uninstall the sound card driver, reboot your laptop and it will reinstall the driver automatically.
- If it doesn't reinstall the driver, download and install the latest driver from the manufacturers site.
- Your last resort would be a complete factory reset if these methods won't work.