Cpu issues new laptop

[etihau]

Hey guys,

My new laptop is being very slow. Today I noticed that the CPU usage was stuck on 15% (0,39ghz). When I go I safe mode, my pc uses all the CPU (2,60ghz) and it isn't slow anymore.

For a short while this afternoon (about 2 hours) the problem seemed to fix itself, but it then started being very slow again and I noticed the CPU drop again. I'm really not able to play any games and even going through either Internet or Windows Explorer is a hell.

Can anyone please help me? I really don't want to go through the entire warranty thing.

Thanks in advance

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- First is to load in Safe Mode with Networking.
- Once loaded, please do run a complete virus/malware scan. Please use the link below for the complete guide and tools.
- http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- After doing a clean up please do reboot the laptop back into the normal mode and observe if the same problem will persist or not.
- Next to try is to disable all the startup items from Task Manager if you're using Windows 8 or 10.
- After disabling all the startup items please reboot the laptop again and see if the same problem will persist or not.
- Lastly, do reinstall Windows and see if the issue will be completely be resolved.

 

[hang-the-9]

If the issue just started, and then went away, wait a day or two and see if it clears up. Do you have an anti-virus program installed? I suggest running a full scan, and install the personal free version of Malwarebytes and run that.