DDR4 RAM UPGRADE compatibility dissaster on a new HP Pavilion 17. Can't find compatible upgrade

[Thanasis]

I have recently bought the Laptop HP Pavilion 17 ab000nv (product number: E9P77EA ), i7 6700HQ, 8Gb DDR4 RAM for a fortune from a crappy shop ( Stephanis in Cyprus ( http/www.stephanis.com.cy/nqcontent.cfm?a_id=6246&tt=graphic&lang=l2&p_id=334854 ) that does not offer any after-sales support.

specs here: http/support.hp.com/us-en/product/HP-Pavilion-17-ab000-Notebook-PC-series/10862170/document/c05164444

Not to mention how difficult is to unscrew and dismantle this piece of crap in order to replace the RAM.

I would like to have your precious support. I have just purchased the RAM which seems to be incompatible.

The pre-installed RAM on this model is 8GB (4GB x 2). So I decided to upgrade into 32GB by purchasing a pair of HyperX Impact HX424S14IBK2/32 Notebook Memory 32 GB Kit (2 x 16 GB) 2400 MHz DDR4 CL14 SODIMM, 1.2 V, 260-Pin.

The above RAM works only when a Single Module is inserted (16GB). When both modules are inserted the Laptop does not work. (It is something with the Mhz speed of the RAM I guess)

But the BIOS of this laptop is much crappier than expected. It looks like a toy for idiots who don't want to tweak anything. I really feel like a piece of crap that I spent so much money on a Laptop that does not allow me to tweak.

Thanks God I purchased the RAM from Amazon.co.uk which accepts returns for compatibility issues. I went to my nearest Post Office and sent it back.

But I purchased the Laptop from a shop that wouldn't refund or replace, and anyway, it has no serious gaming laptops in stock.

Blame me. I am so stupid. I burned money for mud.

I would ask somebody who may know at least a RAM compatibility list to work with the above toy-Laptop

Thank you

 

[webworkings]

The max you can have for that device is 16, total, so anything higher won't work.

That laptop has 2 SODIMM slots, which are not supposed to be customer accessible or upgradeable...

DDR4-2133 dual channel support.
DDR4-2400 dual channel support (bridge to DDR4–2133).

Supports up to 16 GB max system memory with the following: 16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic

So 2- 8s of the same ram would work, but would run at 2133 mhz not 2400. HOwever any larger amounts would not work.

 

[Thanasis]

Thanks webworkings.

I know it is not customer accessible. I am not a customer. I open everything after I buy it. That laptop was not for me either. I should buy a gaming laptop which offers more tweaks.

 

[webworkings]

You could look into building your own, if so inclined.

 

[Thanasis]

That would be cool !