dell ac power adapter wattage and type cannot be determined.

RazTSlasher

Commendable
Nov 30, 2016
1
0
1,510
0
I'm having a bios error for my inspiron 16 5558 that says "dell ac power adapter wattage and type cannot be determined". It happened after months of use. I purchased a 45 watt genuine dell replacement but I'm getting the same issue. Any help on this would be fantastic. Thanks in advance
 

Mauroghiglia

Commendable
Dec 3, 2016
8
0
1,520
2
Hi Raz,
Dell Ac Adapters send a signal between the phases of the DC pulse current telling system what kind of Ac Adapter is connected. If the system doesn't receive this signal, it shows the error that you mentioned.
Being that you already tried with a brand new Dell Ac Adapter, probably the issue is on the Motherboard or on the cable that internally connects the external Ac Adapter plug with the Motherboard.
Better you check if sstem is still under warranty; if not, the resolution could be expensive (Mainboard&DC-In cable + intervention).
Have a nice day
 

Mauroghiglia

Commendable
Dec 3, 2016
8
0
1,520
2
Hi Raz,
Dell Ac Adapters send a signal between the phases of the DC pulse current telling system what kind of Ac Adapter is connected. If the system doesn't receive this signal, it shows the error that you mentioned.
Being that you already tried with a brand new Dell Ac Adapter, probably the issue is on the Motherboard or on the cable that internally connects the external Ac Adapter plug with the Motherboard.
Better you check if sstem is still under warranty; if not, the resolution could be expensive (Mainboard&DC-In cable + intervention).
Have a nice day
 
Thread starter Similar threads Forum Replies Date
R Laptop Tech Support 1
AstroAvocado Laptop Tech Support 3
T Laptop Tech Support 0
D Laptop Tech Support 0
R Laptop Tech Support 7
D Laptop Tech Support 2
N Laptop Tech Support 1
WHydoIdothis Laptop Tech Support 2
F Laptop Tech Support 0
T Laptop Tech Support 1
P Laptop Tech Support 1
Acer aspire e 15 Laptop Tech Support 2
J Laptop Tech Support 1
P Laptop Tech Support 1
S Laptop Tech Support 1
G Laptop Tech Support 5
M Laptop Tech Support 1
O Laptop Tech Support 3
C Laptop Tech Support 12
C Laptop Tech Support 7

ASK THE COMMUNITY