Dell Inspiron 15 3567 screen turned black while being in use

dcyj88688

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Dec 30, 2017
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What to do when Dell Inspiron 15 3567 screen turned black while being in use and after being logged in? The computer is brand news. Hardly more than a few hours of use so far. The screen turned black when I was using it. I turned the laptop off and back on again. Put in my PIN to log in. The screen immediately turned black. This happened repeatedly for several times when I tried. Now the computer is completely uselss, nothing can be done on it.
 

dcyj88688

Prominent
Dec 30, 2017
2
0
520
1
I want to thank you for giving me such a valuable advice. I will copy it and save it in my folder. I contacted the store and ask if I could return it. They told me it just passed the 30 day return period. I did not use the laptop for more than a few hours altogether. But I cannot return it. So I called Dell and spoke to a technician in India. You know how difficult it is to understand Indian accents. Well, may be not to you or other people. But it is to me. At any rate, I managed to understand that he told me to keep tapping the F2 key for a while and press on the power on button for 10 seconds while still tapping the F2 key. The screen came back. I was happy. But he told me that he needed to fix other thing. So he told me to connect to his URL. I had a great deal of difficulty understanding him when he said "dellconnect.com" (It's so funny. I seem like an absolute idiot.) I asked him to spell it for me. I still couldn't understand him. After a lot of struggle I realized the word was "dellconnect". At any rate, the technician fixed whatever problems the laptop had, updated some drivers, removed some needless items, and so on. He did it remotely, of course, by taking control of my desktop. He told me the problem was not with the computer itself; it was a problem with MSFT windows. Yes, of course, it was a software problem. I am glad I have a functioning laptop now.
 
Well since it is that new, you may just want to return it and have them give you one without problems. No new device should give you trouble. You can also try the following information to see if you can resolve it on your own, but remember it is under warranty, so careful what you do with/to it so you don't void that warranty.

Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 

dcyj88688

Prominent
Dec 30, 2017
2
0
520
1
I want to thank you for giving me such a valuable advice. I will copy it and save it in my folder. I contacted the store and ask if I could return it. They told me it just passed the 30 day return period. I did not use the laptop for more than a few hours altogether. But I cannot return it. So I called Dell and spoke to a technician in India. You know how difficult it is to understand Indian accents. Well, may be not to you or other people. But it is to me. At any rate, I managed to understand that he told me to keep tapping the F2 key for a while and press on the power on button for 10 seconds while still tapping the F2 key. The screen came back. I was happy. But he told me that he needed to fix other thing. So he told me to connect to his URL. I had a great deal of difficulty understanding him when he said "dellconnect.com" (It's so funny. I seem like an absolute idiot.) I asked him to spell it for me. I still couldn't understand him. After a lot of struggle I realized the word was "dellconnect". At any rate, the technician fixed whatever problems the laptop had, updated some drivers, removed some needless items, and so on. He did it remotely, of course, by taking control of my desktop. He told me the problem was not with the computer itself; it was a problem with MSFT windows. Yes, of course, it was a software problem. I am glad I have a functioning laptop now.
 
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