New dell will no longer load after the window icon shows up it will the window icon will disappear and the screen will go black with the circle dots moving around in a circle. After waiting for about 30 minutes screen completely blacks out so I shut off the laptop believing that it crashed. This has led to the laptop not being able to complete post-startup This all happened after trend micro had an update and had laptop restart. System diagnostics show no problem and have set start up settings to default.