Question Dell Inspiron 5559 Does not affect the volume on JBL FLIP 5 speaker.

[mauricenash]

Hi, I have a Dell Inspiron 5559 Latop W10 - but when using the volume control on the Laptop it does not affect the volume on JBL FLIP 5 BLUETOOTH speaker. I have to turn up or down the volume on the speaker itself.
(The speaker is new and connected via Bluetooth to the Laptop)

Can please help?
Thx.

 

[webworkings]

Did you just connect it and try using it or did you actually go through and set it up to work with the computer?

Try going to...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

You may also want to update the driver for it.

Should none of this work, then I would try visiting the speaker manufacturer's site and see if there is any limitation to using it with your computer. It happens.

 

[mauricenash]

Thanks, I tried your steps but nothing changed, I will contact the manufacturer.

 

[Myron Shanahan]

Can you capture screen of the volume up and down on the laptop?

 

[webworkings]

Have you tried removing the device and forgetting it on the computer, then reboot the computer (power it off and back on) then try readding it?

 

[mauricenash]

Can you capture screen of the volume up and down on the laptop?

Here is the link to the screenshot:
https://drive.google.com/open?id=1Rfw5LyvjI0hoIWZKklevvXS0RjcykG5X

I removed the speaker and restarted the Laptop and added the speaker again but there was no change, the volume on the speaker is not affect by the volume control on the Laptop.

 

[webworkings]

Try this...

Right click on the speaker icon on your desktop/taskbar. Then click "Volume Control Options". In there you can choose which devices show their own volume control and how it is all controlled.

Try changing it to "The default communication device" and then make sure that when connected to the computer that the speaker is the default device.

 

[mauricenash]

Hi, I tried your steps, one by one but still nothing has changed ;-(

 

[webworkings]

Then I suggest, again, contacting the speakers manufacturer.

 

[mauricenash]

I contacted the manufacturer (Harman JBL) and they could not help after the troubleshoot. But the weird thing is that if I turn the volume all the way down in my Laptop and it will cut off the sound of the speaker and then if I turn it up it will turn back the sound on the speaker.
Any other leads?

 

[webworkings]

I would try it on another device then to see if it works fine or not. If you have the same problem, then you know it is the speaker.

 

[Tanaz]

I have the exact same problem. It works fine when connected to my phone.

 

[marek199]

Hi, I have also the exact same problem. I connected JBL to my new ntb lenovo legion y540 and sound problem appears, but when I had connected to my old ntb lenovo idepad s400, everything was fine a volume soundbar was ok... any ideas? It must be some kind of windows 10 issues... I also connected my sony wireless headphones to lenovo legiony y540 and it was fine... Im confused...