Dell Keyboard unresponsive

[TeriB]

Keyboard will not respond to key strokes. I have windows 10 (installed on July 30, 2015) and everything was fine with the computer and keyboard and it suddenly stopped working. Every key I push...there is an unusual, quiet clicking sound. The Laptop is a dell 1737 (I believe) and has a touch screen. The touchscreen works and I can type on the touch screen with the on screen keyboard. The back lights on the keyboard work fine. Any suggestions? Teri

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help. Just skip some of the steps you've already tried.
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all these will not work I would suggest replacing the keyboard itself.