Solved! DELL Vostro 15 - 7590 and Ballistix Sport LT does not compatible?

[BazZ28]

I just bought Vostro 15 (7590) and want to replace the memory with 2 x 16Gb Ballistix Sport LT SODIMM DDR4 2666 (https://www.crucial.com/usa/en/vostro-15-(7580)/CT13181057).

I tried one by one, but I only got keyboard backlight and blank screen for around 1-2 minute and then shut down automatically.
I tried one with the original memory and the other with Ballistix Sport LT and got the same issue for both memories.

I assumed that there is a XMP issue (might be wrong assumption), tried to find the setting in bios but can't find it.

Any body has the same issue/experience?

 

[helpstar]

be sure the memory was inserted tightly and it clicked while installing it

update the BIOS and try again

the laptop is supporting up to 32GB. If 8GB are soldered to the motherboard, then only 2x4GB are supported (source: Lenovo manual page 13)
https://topics-cdn.dell.com/pdf/vostro-15-7590-laptop_owners-manual2_en-us.pdf

Is it the 7580 or 7590?

 

[helpstar]

be sure the memory was inserted tightly and it clicked while installing it

update the BIOS and try again

the laptop is supporting up to 32GB. If 8GB are soldered to the motherboard, then only 2x4GB are supported (source: Lenovo manual page 13)
https://topics-cdn.dell.com/pdf/vostro-15-7590-laptop_owners-manual2_en-us.pdf

Is it the 7580 or 7590?