Dell xps 13 9360 cpu max speed not as advertised?

[Pembo_]

Hey! I just bought the dell xps 13 9360 (8th gen) for christmas. It looks stunning however I noticed that on task manager it says the cpu max speed is only 1.8ghz where as it says on the website it should be up to 3.4ghz. Am I reading something wrong??

I have also been getting very very loud fan noises every now and then when I am just on google chrome...? I have updated the bios and everything to the latest versions. Please help! 🙁

 

[Robert Ban]

Download CPU-Z and HWinfo and check your CPU (brand) and for hwinfo your temperature (as core0,1 and etc, screenshots are welcome).

 

[Pembo_]

Download CPU-Z and HWinfo and check your CPU (brand) and for hwinfo your temperature (as core0,1 and etc, screenshots are welcome).

Alright i'll do that now! i'll get back to you

 

[ARICH5]

Hey! I just bought the dell xps 13 9360 (8th gen) for christmas. It looks stunning however I noticed that on task manager it says the cpu max speed is only 1.8ghz where as it says on the website it should be up to 3.4ghz. Am I reading something wrong??

I have also been getting very very loud fan noises every now and then when I am just on google chrome...? I have updated the bios and everything to the latest versions. Please help! 🙁

no that means thats what the cpu speed is currently. everytime you look at task manager it never says that the cpu is 100% constantly at the highest rating of the cpu, that would be silly. but at idle that cpu was doing 1.8ghz.

 

[Pembo_]

Here are the images:

 

[Pembo_]

Hey! I just bought the dell xps 13 9360 (8th gen) for christmas. It looks stunning however I noticed that on task manager it says the cpu max speed is only 1.8ghz where as it says on the website it should be up to 3.4ghz. Am I reading something wrong??

I have also been getting very very loud fan noises every now and then when I am just on google chrome...? I have updated the bios and everything to the latest versions. Please help! 🙁

no that means thats what the cpu speed is currently. everytime you look at task manager it never says that the cpu is 100% constantly at the highest rating of the cpu, that would be silly. but at idle that cpu was doing 1.8ghz.

Okay that sounds better. However, at one point I just had one website open on chrome and the cpu was at 100% and the fans were soooo loud. Furthermore the fans randomly just start roaring at times. It seems to be a bit better over the last few hours though; maybe I am just worrying too much
:/

 

[ARICH5]

Here are the images:

ya. you have a laptop with the lower power version of the desktop coffeelake cpu. its idle frequency is 1.8 and turbo when needed spins up to 3.4. you dont have a 'regular' pc core i5.
fan loudness and heat is a tradeoff for a powerful laptop.

 

[Robert Ban]

Well you could set it via SpeedFan the fan curve and it will slowly ramp up. Here's tutorial https://youtu.be/8VjdQStihsE?t=5m51s but as i've heard it may not be usable cause some Laptop providers locks the fan controller, give it a try (keep in mind that you have to keep temperatures under 75*C for optimal longevity).