Dell XPS 15 9550 Orange Led Blinking and not charging

joshguzman89

Commendable
May 15, 2016
2
0
1,510
0
Hello!
I order a brand new Dell XPS 15 9550 (4K version) and surprise! It wont charge, in fact without the AC adapter plugin in it wont power on. So I have to connect it to AC and then the Led start to blinking, Windows load successfully but Battery is 100% of charge and don't charging.
I restart the laptop and go to BIOS setup, Battery says: Communication error, battery Idle.
So far I've try this (without lucky):
- BIOS Update
- Shutdown -> Remove Battery -> Press On Button (15s) -> Plug Battery->Start
- Disable battery using Windows Hardware Management -> Restart

This new XPS model has a CMOS Battery, maybe it is necessary to remove it in order to made a fresh reset and charge?
Thanks in advance!

Oh BTW, AC Adapter works fine by it self, I mean, without the battery connected the laptop boot successfully.
 
Hi,

If the new laptop will not boot up or stay on without the AC adapter connected I would suggest taking it back to the store where you purchased it from and have them replaced it. Saves you time and money instead of trying to fix it and you may have more problem in the future. :)
 

joshguzman89

Commendable
May 15, 2016
2
0
1,510
0


I'm on the Caribbean right now, so I can't return it to the store :(

 
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